Shipping & Returns

UAE Shipping

Costs

Standard UAE Shipping  Free on all orders
   

We ship to

Mainland UAE 1-3 working days of the shipping date
BFPO 1-3 working days of the shipping date
UAE PO Box 1-3 working days of the shipping date

 

Should a product be out of stock or no longer available we will advise you by email.

 

   

International Shipping

 

International Shipping costs

£12.00 Per Order

We ship to

UK and Europe

4-12 days

North America

6-10 days
Japan 6-10 days
Australia and Far East Asia 8-12 days
Rest of the world 10-15 days

 

Our prices do not include taxes and tariffs. Customers outside of the United Arab Emirates may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be).

Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Should a product be out of stock or no longer available we will advise you by email.

 

How Do I Return a Product?

We are proud of the quality of our products and as such, if you find that your products arrive with you in an unsatisfactory condition, please return the unopened products to the returns address below. If you find any of our food products in a state not for human consumption, please contact Customer Services: Call us on 00971 48888888 or email us info@chaoji.ae

 

Please do not send any products back which have not been requested.

 

Lost or Damaged Parcel

If you have any lost or missing products from your order then please contact Customer Services: Call us on 00971 0000000  or email us info@chaoji.co.ae

Lost parcels must be reported within 30 days of the dispatch date we will not be liable for any loss should you fail to do this.

If you find your products to be damaged in transit, we are willing to offer a refund if the products are returned (within 30 days of the dispatch date) to the returns address below. We will not be liable for any damage if you fail to do this.

 

Additional Returns Information

We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products.

We will not be responsible for the cost of postage and packaging to return products. We recommend using a recorded delivery service for returns as we cannot be responsible for products which don’t make it back to our warehouse.

Returns address:

CHAOJI U.A.E

0000001 - Incorporated 

 1 Mohammed Bin Rashid, Boulevard, Down Town Dubai, Dubai UAE.

We are unable to process your refund until we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, with original packaging, and are securely sent.

We will not refund postage if your product is unwanted or you have changed your mind. The cost of returning unwanted items is your responsibility and we will not refund that cost. Please note that due to currency fluctuations the price of the dollar may increase or decrease in relation to the pound.